Refund Policy

Last updated: July 31, 2025

At PlugPro, we want to ensure you are satisfied with your purchase. Following Paddle's buyer-friendly policy, we offer a 14-day money-back guarantee on all our products.

If you are not satisfied with the product for any reason, you can get a full refund within 14 days of your purchase date.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team by sending an email to xinghong98@gmail.com within 14 days of your purchase.
2. Please include your order number or the email address you used for the purchase so we can identify your transaction.
3. Briefly let us know the reason for your request (optional, but your feedback is valuable to us).

Refund Processing

Once we receive your refund request, we will process it through our payment partner, Paddle.

Please note that it may take 5-10 business days for the refund to appear on your credit card or bank statement.

Contact

If you have any questions about our Refund Policy, please contact us at xinghong98@gmail.com.